ProCyclistWear.com Refunds and Returns Policy
Effective Date: March 14, 2025
At ProCyclistWear.com, we are committed to ensuring your satisfaction with our professional cycling apparel. If you are not entirely satisfied with your purchase, our Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds. Please read this policy carefully to understand your rights and how to exercise them.
1. Return Eligibility
- Timeframe: You may return products within 30 days from the date of delivery. Tidio
- Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
- Non-Returnable Items: Certain products, such as customized apparel or items marked as final sale, are not eligible for return.
2. Initiating a Return
To initiate a return:
- Contact Us: Email our customer support at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Upon approval, we will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
- Packaging: Securely package the item(s) to prevent damage during transit. Include the RMA number inside the package.
3. Return Shipping
- Responsibility: Customers are responsible for return shipping costs, except in cases where the return is due to our error (e.g., incorrect or defective items).
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.
4. Processing Returns
- Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria.
- Approval: If approved, we will process your refund or exchange.
5. Refunds
- Method: Refunds will be issued to the original payment method used for the purchase.
- Timeframe: Please allow 5-10 business days for the refund to appear on your account, depending on your payment provider.
- Restocking Fee: A restocking fee of 10% may apply for returns that do not meet our return policy criteria.
6. Exchanges
- Process: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items
- Reporting: If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected] with your order number and a description of the issue.
- Resolution: We will arrange for a replacement or refund, including return shipping costs, at no additional charge to you.
8. Contact Information
For any questions or concerns regarding returns and refunds, please contact our customer support team:
- Email: [email protected]
9. Policy Changes
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective upon posting to our website. We encourage you to review this policy periodically for any updates.
By shopping at ProCyclistWear.com, you agree to this Refunds and Returns Policy. We value your business and aim to provide a seamless shopping experience.